Dual Sessions

Uncategorized Oct 14, 2022
 

Hi, I'm Dave Kats with Therapist Consultants, and I have a tip for you. I've talked about this before, but it is hitting the scenes so hot right now that we got to do it again, and that is doing dual sessions with your patients. It used to be, 10 years ago, that everybody did a 50-minute session, and then they had a 10-minute break, and then they did another 50-minute session with another client and did a 10-minute break, and everybody got 50-minute sessions.

Today, there is a big move toward giving the patient the option of whether they want to do dual sessions. They can do two 50-minute sessions back to back. You may give them a slight discount. If you charge $150, you might only charge $250 instead of $300 if they do a dual session. Dual sessions are becoming very, very, very common. Now, you might say, "I don't know if my patients will want that." Well, you won't know unless you ask. It's not a sales job. Don't worry about them thinking that you're selling them some bill of...

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Maintenance

Uncategorized Oct 14, 2022
 

This is Dave Kats with Therapists Consultants, and I have a tip for you. One of the things I've noticed about mental health, and that is once you've developed a problem, the tendency of that problem to return again is much, much greater. Then I did some interpolation and realized that's true with all health. One time you've had a panic attack, the chance of you getting a second panic attack is a lot higher. One time you've had depression, the chance of getting depression is a lot higher. Once you've had a marriage problem, the chance of having a second marriage problem or a continued marriage problem is much higher.

Here's the situation. If you've treated them for anything and they've gotten good results, you can end their program of care right then, stop their active care but don't turn them into the outer darkness. Schedule them for maintenance care every so often. I don't care if you schedule a married couple for a maintenance visit every three months or every six months. Just...

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Progress Reports

Uncategorized Oct 14, 2022
 

Hi, this is Dave Kats with Therapist Consultants, and I have a tip for you. We have a saying in Therapist Consultants among the staff, and that is that the client or the patient quits you about two visits after you quit them. Here's what we mean by that. As you as a therapist see a patient, eventually, that patient becomes kind of old stuff to you, and you tend to not do as good a job as you did at the beginning, and you think you know all the ideas. Sometimes if we're honest with ourselves, we go into the room and we really don't know what we're going to do for a procedure that day. Well, that doesn't work because they sense that and about two visits after you tune out, they tune out, which means they leave.

Here's what I suggest you do. I suggest about every 10 visits, you give a progress report. A progress report which you simply sit down with the patient say, "Listen, it's been 10 visits since we talked about your progress, let's talk about your progress." We have a little...

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Advertise Close To Home

Uncategorized Oct 14, 2022
 

This is Dave Kats with Therapists Consultants, and I have a tip for you. Now that we have been through the COVID thing and everybody has had therapy online, telehealth, it's easy to stay with a telehealth procedure, and I'm not going to talk today about whether that's good, bad, or indifferent. You have to make that decision. One of the things I think we do have to talk about is if you advertise from now on, you can advertise now anywhere you're licensed. If you're licensed in two states, you can advertise in both those states.

Or let's say you're in Daytona Beach, Florida. You can advertise on the other end of the state in Tampa. Here's my suggestion to you, don't do it. If you're going to advertise, advertise close to home, even though you're doing virtual work. Even though you're doing telemental health, advertise close to home because, mentally, people want to know that they're going to somebody close to them.

We have experimented, and this is what we have found. The people that...

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Improving Your Website

Uncategorized Oct 14, 2022
 

Hi, this is Dave Kats with Therapist Consultant. I have noticed one thing, and it's my tip for you today. Many people put together a website and then never look at it again. They might as well have put it in a time capsule and dug it up 20 years later because it had never changed. Now, let me ask you a question. If you are Google, and you have your software, and your software sees two people in your area, you and a therapist that went out of business 10 years ago, I'm sorry, a therapist that went out of business six months ago.

Now, if you haven't changed your ad, your website in six months, and they haven't changed their ad or website because they're out of business, what's the difference? Google doesn't know if you're in business or not. If you haven't changed your website lately, you're pretty much dead in the water as far as Google is concerned. Continue to change, adt to, rearrange your website and it'll make a lot of difference as far as your presence on the internet is...

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Google Ads

Uncategorized Oct 14, 2022
 

Hi, I'm David Kats therapist consultants and I have a tip for you. Sooner or later, you may think about doing some advertising on the Internet, and I'll tell you where I would start. It's good to have a Facebook presence and have a Facebook page, new posts and blogs, and things like that on Facebook or boost your posts, I should say, on Facebook but really where we get the most action with our clients is when they do Google Ads, they do Google Ads.

Now, if you're full-time, and if you can afford it, I would suggest you start out spending at least $300 a month, let's just say $300 a month on Google Ads, and do it for at least three to six months so you see what your results are going to be. See, in the old days, which is like 30 years ago, we would put an ad in the Yellow Pages-- professionals would put an ad in the Yellow Pages and we would think nothing about spending $400 a month for the whole year that the Yellow Pages ran.

Now people only spent $300 a month for three months and...

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Financial Policy

Uncategorized Jun 30, 2022
 

Hi. This is Dave Kats, and I have a tip for you. One of the best things you can do to avoid disagreement and disgruntled patients is to go over your financial policy. I would say that a majority of times that patients are unhappy with therapists that we hear about is because they didn't understand their financial obligation. Now, chances are you explained it a little bit, chances are you were in the right, I'm sure you were, but they just don't understand it because it goes out of them so fast.

Here's what I suggest you do. Have, of course, a written policy, but don't just hand them that policy, go over the written policy because that way they know they'll be paying for no-shows and they know what the fee is for each service, and they know how they're going to be billed. Then you're going to have happy people because they're getting no surprises. You remember what's been recently just a No-Surprises Medical Act. Well, we have been enacting that for a long time and we think you...

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Credit Card Guarantee Form

Uncategorized Jun 30, 2022
 

Hi. This is David Kats from Therapist Consultants and I have a tip for you.

One of the best forms you can use in your practice is a credit card guarantee form. We call it a credit guarantee form. All the form does is that it collects their credit card information or debit card information and you keep it in some secured place, in your software or upload it to where your financial people have their software and you keep it, and then you bill the patient through their credit card. Think how nice it is. They don't have to pay at the end of every day. They just leave and at the end of the week, you put their charge on their credit card. It separates the therapy from the bill, so it's nicer for the patient.

It makes sure that you get paid each time. If they have a situation where they owe something and they don't come back, you have the right to put it on their card according to your credit guarantee form. It used to be 10 years ago when I was teaching this to therapists. Hardly anybody...

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Advance Multiple Schedule

Uncategorized Jun 30, 2022
 

Hi, this is David Kats with Therapist Consultants, and I have a tip for you.

If you're going to expect your patients to come in and know what they're going to get for care, you should schedule them in advance. I remember the first time I taught a therapist how to advance multiple schedule their patients, she had somebody set up for 18 visits, and she said, "Before you go home, let's go ahead and set up all 18 visits," and they did.

When she came out of the room, the first thing she said to me was, "They actually like to be scheduled in advance." The answer is, "Of course, they do." Don't you want to know what's going to be happening in advance? Wouldn't you like to know about all 18 visits instead of getting strung out one at a time, one at a time, one at a time, have schedule conflicts and things like that? Yes.

Here's what I suggest you do. On the second visit, when you have a knowledge of how many times you're going to see the patient, sit down with that patient, use a 365-day...

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Scheduling Enough Visits

Uncategorized Jun 30, 2022
 

Hi, this is David Kats for Therapist Consultants, and I have a tip for you.

Have you ever noticed that some therapists schedule more frequently than other therapists? You go to some therapists, they have you come in once or twice, maybe three or four times, and you're done. The other therapists, have you come in 15 or 20 times, and you get more care. Now, I don't know what's right for each particular patient, but I will tell you that the national average is between 12 and 15 visits. Since there's a dropout, you're going to see the average patient 12 to 15 times, you're probably going to schedule them on an average of about 18 times, and that's what we see.

Now I realize some people go on for two years, and they need your care for the rest of their life, and some people don't need one or two times, but I will tell you this. If all you're doing is scheduling a time or two, and then releasing patients, you got to ask, why am I not practicing like the rest of the therapists in the...

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