Don't Let Clients Slip Away - Do This!
Jun 24, 2025Last week, we covered part one of patient retention—focusing on the Plan of Care and Advanced Multiple Scheduling. Today, let’s dive into a key element that’s often overlooked: communication between sessions. Of course, your practice software should already be sending automated appointment reminders—but don’t stop there. If a client hasn’t been seen in over a week, send a quick check-in text. It shows you care and keeps them engaged. And what about those who dropped off before completing care? Don’t write them off. Instead, make a reactivation call about three months later. You’ll be amazed how many clients are genuinely thankful you reached out—and ready to return to therapy. Here’s another powerful insight: patients stay longer when they feel a personal connection. So use their name. Remember details about their story. Celebrate small wins. I always remind our therapists: your therapeutic relationship is your greatest asset—treat it like gold. If you’re already a Therapist Consultants client, be sure to review your retention strategy with your consultant this week to ensure you’re getting the best results. If you’re not yet a client, now is the perfect time to join us. Wherever you are in your journey—from startup to scaling to planning retirement—Therapist Consultants offers a complete, customizable roadmap to help you grow.
Stay connected with news and updates!
Join our mailing list to receive the latest news and updates from our team.
Don't worry, your information will not be shared.
