Hi. This is Dave Kats with Therapist Consultants and I have a tip for you.

There's a way that you can use people that are not fully licensed to benefit your clinic. Some interns are not fully licensed and cannot see patients but they can do administrative things in your office and they often do them for free or a very inexpensive rate. The other way to engage interns is to have the ones that can legally see patients help in your practice with the overflow of patients. At times what I see happening with interns in practices is this: the head therapist will charge $150 an hour. There are some people that come to your office that can't pay you $150 an hour. For those people, you can route them to your intern and they can charge whatever they want, $90 or $100 an hour, whatever you want them to charge and it gives you a way to treat everybody while you still remain at your full charge. I would think about this very seriously. I see so many practices who use interns to provide great...

David Kats: Hi this is Dr. David Kats and Dr. Michael Perusich, and we have of video tip for you. If you have staff, if you're working with staff, there's something that you need to do on a daily basis that's really going to make your office function a lot more smoothly. You're the king of this, so you explain it to them.

Michael Perusich: We started this a long time ago in our practice, and we call it the daily huddle. Right before, about 30 minutes before we open the doors, we get together as a group, as a staff, and we go over the schedule for that day. We talk about each and every patient that's on that schedule. We talk about what's going on with them. We talk about how their care is going. We talk about whether or not they're a new patient. What their condition might be.

Staff is able to ask questions about the progress of their care. What that does is it allows us to not only keep our patients present time consciousness, but we remember their names when they walk in the door....