THERAPIST CONSULTANTS, LLC
(last updated May 29, 2018)
Traffic Data. We may collect a variety of visitor data such as IP addresses, browser settings, internet service provider (ISP) information, referring/exit pages, operating systems, date/time stamps, and clickstream data (collectively “Visitor Data”). Our internal servers and software automatically recognize Visitor Data. The Site may use Visitor Data to compile traffic data about the types of visitors who use the Site at specific intervals (collectively “Traffic Data”). We may use Traffic Data to analyze Site traffic, but this information is not examined for Personal Information. We may also use Traffic Data to diagnose problems with our server, administer our Site, or display content according to your preferences. Visitor Data and Traffic Data may also be shared with business partners, affiliates, or advertisers on an aggregated and anonymous basis.
Personal Information. We require personally identifiable information (collectively “Personal Information”) to allow users to access and use the TC Services. Personal Information is captured when a visitor accesses the TC Services, or speaks on the phone with a TC representative, and willingly discloses that information. This disclosure may occur when a visitor registers with a TC Service, contacts customer service, requests newsletters or information about TC, or participates in contests, surveys, forums, content submissions, requests for suggestions, or other aspects of the TC Services. Personal Information includes but is not limited to your name, address, city, state, zip code, phone number, and email address. Your Personal Information may be provided to us by you or by other parties. If you would like to request that your Personal Information be removed from our database, please contact us.
Testimonials and Reviews. We may display personal testimonials of satisfied customers received through email surveys. We ask for your specific consent as part of the survey. Please contact us if you wish to update or delete your testimonial. We may also display customer reviews. If you provide a review that we display and wish to update or delete it, you can also contact us.
Calls/Electronic Communications. In the regular course of our business, we may monitor and record phone conversations or email communications between you and TC representatives for training and quality assurance purposes. We may receive a confirmation when you open or click on content in an email from us, which helps us make our communications to you more useful and interesting. If you do not wish to receive email from us, you may unsubscribe from our mailing list by using the "Unsubscribe" link on any of the emails we send.
Use of Information
We use information we collect from the TC Services to communicate with you, facilitate your transactions with our third-party partners, and inform you of offers and discounts. For example, you may receive a welcome email that confirms your username and password, and later receive communications responding to your inquiries or requests and managing your account. We occasionally send service-related announcements, for example, to alert you if we need to temporarily suspend the Site for maintenance. We may also use this information to monitor Site traffic or personalize the Site, and/or to send users an email newsletter.
Opting Out. We send newsletters from time to time to users who have registered on the Site and to those who have opted in to receive such emails. Generally, you may not opt-out of service-related communications. If you do not wish to receive service-related communications, you may terminate your use of the TC Services by contacting us.
Surveys. We may provide you the opportunity to participate in surveys on our Site, to measure customer satisfaction. If you participate, we may request certain Personal Information from you. Participation in these surveys is completely voluntary and you have a choice whether or not to disclose this information. The requested information typically includes name, email address, and mailing address. We may use a third party service provider to conduct these surveys; that company will be prohibited from using our users’ Personal Information for any other purpose. We will not share the Personal Information you provide through a survey with other third parties unless we give you prior notice and choice.
Sharing of Information
Third-Party Marketing. Unless specifically authorized by you, we do not provide Personal Information to third parties for marketing purposes. If you express interest in a third party offer or purchase a package that includes a third party offer, we may provide your Personal Information to that third party solely in connection with the offer you have selected.
Required by Law. We may also disclose your Personal Information: as required by law, such as in response to a subpoena, a lawful request by a public authority, including to meet national security or law enforcement requirements, or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a legal request.
Visitor Demographics. Personal Information and Traffic Data are used to gather general statistics about our customers and visitors. We may use Personal Information to generate collective information about our users, but not in a way that identifies any user specifically. For example, we may inform third parties about the number of registered users and unique visitors, and the pages most frequently browsed.
Service Providers. We may share your Personal Information with companies that provide support services to us (such as a printer or email service provider), help us market our products and services, or for training purposes. These companies may need information about you in order to perform their functions. These companies are not authorized to use the information we share with them for any other purpose.
Blogs and Forums. The Site may include a publicly accessible blog and interactive forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. You should use caution when deciding whether to disclose your Personal Information in these areas of the Site. To request removal of your Personal Information from our community forums, please contact us. In some cases, we may not be able to remove your Personal Information, in which case we will let you know if we are unable to do so and why.
Other Transfers. We may share Personal Information and other data with businesses controlling, controlled by, or under common control with TC. If we are merged, acquired, or sold, or if some or all of our assets or equity are transferred, we may disclose or transfer Personal Information and other data in connection with the associated transactions. In the event of bankruptcy, insolvency, or the application of creditors’ rights or similar laws, we may not be able to control how your Personal Information is treated, transferred, or used.
Third Party Privacy Policies
Use of TC Services
Our Terms and Conditions provide more information on the TC Services and how information, including Personal Information, is used in the provision of the TC Services. Upon request, we will provide you with information about whether we hold any of your Personal Information. In certain circumstances, we may be required by law to retain your Personal Information, or may need to retain your Personal Information in order to continue providing products or services.
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