David Kats: Hi this is Dr. David Kats and Dr. Michael Perusich, and we have of video tip for you. If you have staff, if you're working with staff, there's something that you need to do on a daily basis that's really going to make your office function a lot more smoothly. You're the king of this, so you explain it to them.
Michael Perusich: We started this a long time ago in our practice, and we call it the daily huddle. Right before, about 30 minutes before we open the doors, we get together as a group, as a staff, and we go over the schedule for that day. We talk about each and every patient that's on that schedule. We talk about what's going on with them. We talk about how their care is going. We talk about whether or not they're a new patient. What their condition might be.
Staff is able to ask questions about the progress of their care. What that does is it allows us to not only keep our patients present time consciousness, but we remember their names when they walk in the door. We can personally interact with them about their care and their condition, and just that little bit more knowing of your patients, if you will, really, really drives home goodwill in your practice.
David: Now, you do this about every day that you're open.
Michael: We do it every day we're open. In fact, if we're open in the morning and the afternoon, we'll do two huddles in that day. We do it about 30 minutes right before we open the doors either in the morning or right after lunch. We go over each and every patient with our staff.
David: Okay. This is Dr. David Kats and Dr. Michael Perusich. Thanks for listening.
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