Treating Patients Like Royalty

daily huddle Jul 16, 2019
 

Hi, this is Dave Kats with Therapist Consultants and I have a tip for you.

I’m always amazed how the medical profession treats the people that are wealthy. They cater to them in a special way. I had an opportunity several years ago, to spend a lot of time with the plastic surgeons in Beverly Hills and in Hollywood, and it’s amazing how they treated their patients. They treated their patients like royalty. When the patient came in they were greeted by name. They were whisked off into a private reception area. They were asked if they wanted coffee, or juice, or water, whatever they wanted and they were catered to in every way. They were treated like royalty. Now, my old dentist treated me like royalty too. Whenever I came in the staff greeted me by saying, “Hi, Dr. Kats.” Not David or just a grunt or something like that, and I rarely if ever waited at that dentist’s office. He would saw me right away, it was a professional experience. They kept my credit...

Continue Reading...

Accounting Software

billing Jul 09, 2019
 

This is Dave Kats for Therapist Consultants. I have a tip for you.

Last week we talked about what kind of billing software you should use. We talked about Therapy Appointment being good and Therapy Notes being good and Practice Mate by Office Ally if you wanted something that was free. Today I want to talk about your bookkeeping software and I think hands down, you should have QuickBooks. QuickBooks has one program that resides on your computer that you can use and there is a Cloud-based software. They are both fairly inexpensive. Here's what you need to do, if you keep your books on QuickBooks, it makes it light years easier for your accountant at the end of the year. You should provide your accountant something that interfaces with the software he or she uses and your accounting fee should go down. Virtually every accountant in the world interfaces with QuickBooks, so I would suggest you get QuickBooks. If you know nothing about accounting, I would suggest you go to Craigslist or...

Continue Reading...

Double Sessions

increase profits Jul 02, 2019
 

Hi, this is Dave Kats with Therapist Consultants and I have a tip for you.

There are so many people who are starting to do something unique in therapy. They are starting to do either 90-minute sessions, or double sessions, or in fact intensives. Now, the most common thing I see is therapists starting to do double sessions with their clients. This is mostly for the cash patients but it can be used with insurance if they want to pay cash for their second part of their visit. For the cash practitioner, a lot of times, especially if you have a married couple, a lot of therapists are of the opinion that 50 minutes, once a week, doesn't cut it. They give the patients or the clients the opportunity to have a double session if they are interested. And you'll be surprised, this is not a sales job, you just say to the patients, "When I have a marriage counseling situation like this, I usually ask the people if they want to do one session or two sessions each time they come in. One session...

Continue Reading...

Blogs and Articles

Uncategorized Jun 25, 2019
 

Hi, this is Dave Kats with Therapist Consultants and I have a tip for you.

Last time we talked about writing reviews and making sure that people give you plenty of reviews so you get an internet presence. Another way you get a good internet presence is by having blogs or articles. Now, when people hear about writing blogs and articles they say, “Oh, this is going to take a lot of time. I’m going to forget to do it. I’m never going to get it done. It’s going to fall by the wayside.” Those things could all be true but we can make blogs and articles a lot easier for you and maybe you’ll stay with the program. First of all, realize that blogs and articles can be very short. They can be one paragraph if you want, they can be three or four sentences if you want, and three paragraphs would be a lot. So don’t plan on putting a lot into each of these because you don’t need to. You can have a short article or a short blog. When you listen to...

Continue Reading...

Employee Assistance Programs (EAPs)

daily huddle Jun 18, 2019
 

Hi. This is Dave Kats with Therapist Consultants and I have a tip for you.

Last week we talked about kicking some of the low payers to the curb. One of the things that naturally comes up from people when they respond to that is, "Well, if my practice is not yet full, can I keep these people?" And the answer is yes, you can. If your practice is not yet full and you do have those low-paying insurance companies and you want to stay with them and you're willing to work for the $40 or $50 or $60 that they give you, go ahead. More power to you. In fact, if your practice is not yet full, one of the things you can do to get it full is to talk to the Employee Assistance Programs (EAPs) in your area about you being the therapist for them. See, this is rarely done by a therapist and EAPs are always look for people to send their workers to. EAPs look for people to send their workers to. If you go in and talk to HR or whoever is in charge of the Employee Assistant Program and you say, "I'm...

Continue Reading...

Crisis and Add On Codes

billing Jun 11, 2019
 

Hi, this is Dave Kats with Therapist Consultants and I have a tip for you.

Do you remember when the new codes came out? We talked about so many different things with these codes. Something new that had been added was add-on codes. Well, I find that most therapists aren't using the add-on codes. There are certain add-on codes and I'm not going to list them for you but you can look them up. Just go to add-on codes for mental health practice, CPT add-on codes for mental health practice, and it will bring those add-on codes up. Some of the ways you use an add-on code is when a patient is in crisis, you bill your add-on codes. You bill those add-on codes or you bill a new code for a patient in crisis. You have to look at those things. Also, with things like play therapy or if you have language as a barrier, you can do an extra charge using these add-on codes. Like I said, I'm not going to list all the add-on codes for you or the other codes for you but make sure that you just look them...

Continue Reading...

Supervisors

articles staff meeting Jun 04, 2019
 

Hi, this is Dave Kats with Therapist Consultant, and I have a tip for you.

I would encourage a lot of you to become supervisors so that you can supervise people that are not fully licensed. I find that supervising does a lot of good to build your practice and it does a lot of good as far as helping you to stay sharp in your training and in your therapy. In fact, I want you to think about how much value a person that you supervise has for you. The average person in the United States is going to meet with their supervisor, once a week, for about three years. Now, if they meet once a week for about three years, that's going to be 150 visits. If you have an average of 15 visits from a new patient, when you pick up somebody to supervise, you've actually picked up the equivalent of 10 new patients, as far as finances are concerned.

So, think about becoming a supervisor, usually, it's fairly easy. In our area, you have to go through a one-day training session, and then do some study on...

Continue Reading...

Reviews

marketing May 28, 2019
 

This is Dave Kats with Therapist Consultants and I have a tip for you.

One of the ways you are going to get noticed on the internet is to have reviews. Now it used to be reviews were hard to get and when I talk to therapists they say, "We can't have patients leave reviews." It is okay for the patient to leave reviews but you can't ask for the review. You shouldn't ask them because it is unethical to ask them to leave a testimony. You can have your colleagues leave reviews. You can have your family leave reviews. You can have your friends write reviews and it's gotten much easier in the last six months. It used to be that you had to go to a desktop computer to leave a review, but now you can leave a review on your mobile phone. If you have an android phone it automatically comes loaded with Google Maps and if you have Google Maps you can leave a review for the therapist right from your mobile phone. It is very easy to do. Just look up the therapist's website and it will say write a...

Continue Reading...

Interns

 

Hi. This is Dave Kats with Therapist Consultants and I have a tip for you.

There's a way that you can use people that are not fully licensed to benefit your clinic. Some interns are not fully licensed and cannot see patients but they can do administrative things in your office and they often do them for free or a very inexpensive rate. The other way to engage interns is to have the ones that can legally see patients help in your practice with the overflow of patients. At times what I see happening with interns in practices is this: the head therapist will charge $150 an hour. There are some people that come to your office that can't pay you $150 an hour. For those people, you can route them to your intern and they can charge whatever they want, $90 or $100 an hour, whatever you want them to charge and it gives you a way to treat everybody while you still remain at your full charge. I would think about this very seriously. I see so many practices who use interns to provide great...

Continue Reading...

Low Paying Insurance

billing May 14, 2019
 

Hi, this is Dave Kats with Therapist Consultants, and I have a tip for you.

Maybe it's time to kick some of the low-paying insurance companies to the curb. You know, if you still accept insurance, one of the things that happen is some insurance companies pay very little, and we have kind of a rule of thumb for our clients who accept insurance, and that is if the insurance company is going to pay you a total of less than $68 for the session, you might as well kick that insurance company to the curb, get rid of them, and have those patients pay cash for their services when they come in, for their therapy. And you have to think about which ones that pay enough to stay with, and which ones that don't. Get rid of the ones that don't pay well and put those people on cash. You will see that your practice will increase and that your revenue will increase as a result. What I'd like you to do is take a mental note or go through your files and see which insurance companies pay less than...

Continue Reading...
1 2 3 4 5 6 7 8
Close

We would love to visit with you in regards to our Membership!  Simply submit your information below and we would be more than happy to contact you!