Tracking Appointments

daily huddle Dec 10, 2019

Hi, this is Dave Kats with Therapist Consultants and I have a tip for you.

We are always concerned that patients keep their appointments and we track the statistics a lot of times. How many people did not keep their appointment? How many no-shows did we have for this week? Which there's a statistic that's just as important as that and that is how many rescheduled for the following week or for the following visit? For instance, if I said to you, "You have eight people scheduled today," and at the end of the day, I said, "They all showed up." You'd say, "Great." Well, what if I said, "But none of them scheduled for a future visit." Then you'd say, "That's terrible." Now, we track how many people show up, but we rarely track how many people make future appointments. I would suggest to you that from now on, every day, you track how many people kept their appointment and how many people made future appointments or at least have a future appointment scheduled. I think that you'll find it'll help build your practice and increase the number of patients that you see, just because you have better compliance.

This is Dave Kats. Thanks for listening.

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